What We Do
We work with qualified and certified language professionals to provide the following to our clients:
An interpreter comes to your office/location and facilitates communication between staff and client. Consecutive and simultaneous interpreting available.
A conference call with all participating parties. This could be done anywhere! Great for those who need flexibility. Telephone interpreting is available 24/7 in over 300 languages.
Video Remote Interpreting
We're excited to present our newest service, Video Remote Interpreting! Contact us for more information or to see if this new service is right for you.
Translation of your documents by a highly trained professional; proofed and edited by a second translator to ensure quality and accuracy.
Access Language Solutions believes that clear communication is the cornerstone of all human interaction. We strive to provide the highest quality interpreting and translation. We also believe in supporting the professional interpreter. We do that by providing financial support for language assessments, medical interpreter training and national medical interpreter certification.
We will work with you to create a plan for effective communication. This is not only what makes us different, but also your best choice for language access.
We were primarily using Access Language Solutions for all our in-person appointments, but when we needed to use the phone we used a national company. When we had to switch to all phone interpreters during the COVID-19 pandemic we started using ALS for our phone calls. So far it is working well for us. The connection time seems shorter than the other company. With Access Language Solutions we have to wait very little time to be connected with an interpreter. The thing I most prefer about Access is that sometimes we get connected with a local interpreter whom we have used in person. That familiarity is helpful and you don’t get that with a national company.
The pricing is fair and it’s very easy and efficient to use. I also appreciate the way I can log into our account to check our usage. Another thing we appreciate about Access is how quick they are to respond to our requests and questions. We’re so grateful that we got this going before we had to move to so many over the phone appointments! It’s made a big difference.
Family Services Director, Lexington Habitat for Humanity
CRCKY has been working with ALS for more than a year now. As a small nonprofit that requires regular interpretation services, we cannot afford some of the interpretation services larger groups can access, and are very grateful for the reasonable rates ALS charges. They have friendly, professional staff and always manage to find interpreters for us when our clients request one at the last minute.
ALS' BoostLingo program in particular has been enormously helpful to us. Our staff members can easily call back clients who dialed our 1-800 hotline, and start a three-way conversation over the phone. It's so easy, and at the low nonprofit rates that ALS offers, it really works for us. During Covid-19, we have had roughly 20 times as many clients as we had before, and ALS has always been able to keep up with our need. I honestly don't think we could have reached as many clients during the pandemic without ALS interpreters. Thanks ALS!
President, Community Resource Coalition of Kentucky Board
Access Language Solutions is a key partner in the services we offer through Surgery on Sunday. We serve many Spanish-speaking patients and have needed interpreters in nearly a dozen other languages in the last few years. Lynn Fors and her team are readily available to our staff for phone calls, office visits, and surgery days, and always provide excellent service. ALS interpreters are diligent in asking the nature of the patient’s health issues prior to patient communication and are very knowledgeable in a wide variety of clinical terminology.
They are always kind and caring but maintain a professional demeanor. As part of a fellow non-profit, ALS staff both believe in and support the mission of Surgery on Sunday to provide free outpatient surgery to individuals in need, and they have been wonderful to work with for over 3 years.
Amanda M. Ferguson, M.A.
Executive Director, Surgery on Sunday, Inc.
Access Language Solutions gives back
Medical Interpreter Training
It's important that anyone working as an interpreter have interpreter training. In Kentucky there are several nationally-recognized programs, ranging from 40-64 hour classes.
Upon completion, you will earn a certificate. With this certificate and accompanying language proficiency testing you will be considered a qualified interpreter.
ALS gives back by assisting well-qualified individuals in earning a medical interpreter training certificate.
It's important that an interpreter has sufficient proficiency in all language pairs.
Language testing based on ACTFL or ILR standards are essential to proving that you are a qualified interpreter.
ALS gives back by, in most cases, paying for 100% of the cost for these language proficiency exams.
National Certification For Medical Interpreters
Qualified medical interpreters can take their credentials a step further by becoming nationally certified.
This two-step process (written and oral exams) is offered by two entities.
ALS gives back by reimbursing interpreters we work with 50% of the costs.
For more information on the certification process visit the Kentucky Interpreter and Translator Association.