Lynn Fors, MA, CHI TM
Board Executive Director
Meet The Founder
In 2001, Lynn left Sayre School to work as a medical interpreter/Coordinator of Interpreter Services for Saint Joseph Hospital. She was the first medical interpreter to be hired in Lexington and developed a program at Saint Joseph Hospital designed to provide quality, timely and cost-effective language access to patients and their providers. In 2012, Lynn became a nationally certified medical interpreter (English-Spanish) through the Certification Commission for Healthcare Interpreters. As of September 2020, there are 40 spoken-language nationally certified medical interpreters in the state of Kentucky, a stat that Lynn would like to change.
During her time at Saint Joseph Hospital, Lynn was a Bridging the Gap Medical Interpreter Trainer. She has also served on the boards of both the Migrant Network Coalition and the Kentucky Interpreter and Translator Association.
Lynn has spent time studying, traveling, working and volunteering in Spain, Ecuador, Mexico, Guatemala (Children of the Americas) and Nicaragua (Operation Walk-Midwest).
Her vision is to bring creative solutions to the table in order to create a win-win for interpreters and translators, their clients and for those that employ them.
Nathalie Dietrich, Chair
Nathalie is trilingual (English, Spanish, German). She is a nationally Certified Medical Interpreter and a DOJ-Accredited Representative/CLINIC Immigration Fellow. In the past, she worked at Maxwell Street Legal Clinic. She lives in Lexington with her two daughters. Currently, Nathalie works as a Medical Case Management Assistant at Kentucky Clinic, which is the primary University of Kentucky HealthCare outpatient clinic.
Cara Martinez, Treasurer
Cara began her career in medical interpreting in 2005. She has held a variety of positions in different healthcare settings—from freelance to staff interpreter to Interpreter Services Manager. As the former System Manager of Language & Cultural Services for KentuckyOne Health, Cara and her team focused on providing high-quality, safe care for LEP and Deaf/Hard of Hearing patients and families while creating an Integrated program aligned with Title VI, ADA, and Joint Commission standards.
Elizabeth Harned, Secretary
Elizabeth is a French speaker having gotten her undergraduate degree from Middlebury College in Vermont. Her studies included living in Paris, France. Elizabeth is a recent Midway University Nursing School graduate. In the past, she taught at Sayre School. Elizabeth lives in Lexington with her two children and three rescue dogs.
BayLeigh Routt is a Kentucky native and content marketing strategist with a heart for storytelling and advocacy. She obtained a B.A. in Spanish and Writing, Rhetoric & Communication from Transylvania University. As a former AmeriCorps VISTA, she has a strong background in nonprofit administration, fundraising, and event coordination. BayLeigh has previously worked with the Kentucky Interpreter and Translator Association, which strengthened her passion for improving language access.
We were primarily using Access Language Solutions for all our in-person appointments, but when we needed to use the phone we used a national company. When we had to switch to all phone interpreters during the COVID-19 pandemic we started using ALS for our phone calls. So far it is working well for us. The connection time seems shorter than the other company. With Access Language Solutions we have to wait very little time to be connected with an interpreter. The thing I most prefer about Access is that sometimes we get connected with a local interpreter whom we have used in person. That familiarity is helpful and you don’t get that with a national company.
The pricing is fair and it’s very easy and efficient to use. I also appreciate the way I can log into our account to check our usage. Another thing we appreciate about Access is how quick they are to respond to our requests and questions. We’re so grateful that we got this going before we had to move to so many over the phone appointments! It’s made a big difference.
Family Services Director, Lexington Habitat for Humanity
CRCKY has been working with ALS for more than a year now. As a small nonprofit that requires regular interpretation services, we cannot afford some of the interpretation services larger groups can access, and are very grateful for the reasonable rates ALS charges. They have friendly, professional staff and always manage to find interpreters for us when our clients request one at the last minute.
ALS' BoostLingo program in particular has been enormously helpful to us. Our staff members can easily call back clients who dialed our 1-800 hotline, and start a three-way conversation over the phone. It's so easy, and at the low nonprofit rates that ALS offers, it really works for us. During Covid-19, we have had roughly 20 times as many clients as we had before, and ALS has always been able to keep up with our need. I honestly don't think we could have reached as many clients during the pandemic without ALS interpreters. Thanks ALS!
President, Community Resource Coalition of Kentucky Board
Access Language Solutions is a key partner in the services we offer through Surgery on Sunday. We serve many Spanish-speaking patients and have needed interpreters in nearly a dozen other languages in the last few years. Lynn Fors and her team are readily available to our staff for phone calls, office visits, and surgery days, and always provide excellent service. ALS interpreters are diligent in asking the nature of the patient’s health issues prior to patient communication and are very knowledgeable in a wide variety of clinical terminology.
They are always kind and caring but maintain a professional demeanor. As part of a fellow non-profit, ALS staff both believe in and support the mission of Surgery on Sunday to provide free outpatient surgery to individuals in need, and they have been wonderful to work with for over 3 years.