Client Center

With Access Language Solutions we have to wait very little time to be connected with an interpreter. The thing I most prefer about Access is that sometimes we connect with a local interpreter whom we have used in person. That familiarity is helpful and you don’t get that with a national company.

I also appreciate the way I can log into our account to check our usage. Another thing we appreciate about Access is how quick they are to respond to our requests and questions. It’s made a big difference.

Access Language Solutions has friendly, professional staff and always manage to find interpreters for us when our clients request one at the last minute. ALS'  BoostLingo program in particular has been enormously helpful to us.  Our staff members can easily call back clients who dialed our 1-800 hotline, and start a three-way conversation over the phone. During Covid-19, we have had roughly 20 times as many clients as we had before, and ALS has always been able to keep up with our need.  I honestly don't think we could have reached as many clients during the pandemic without ALS interpreters.

Access Language Solutions continues to be a key partner in our ability to provide medically necessary outpatient surgery and other vital screening procedures to a diverse population. Language services are essential to the care we provide to our non-English speaking patients and ensures that misunderstandings between medical staff and others they interact with throughout the process are avoided while providing a comfortable experience for all involved.

While Spanish language services remains our highest need, we have seen an increased demand for a variety of other languages and have served people that speak French, Mandarin, Swahili, Arabic, Bengali, Amharic, Portuguese, Mixteco Alto, Haitian Creole, and Wolof.  We are grateful for the reliable services of Access Language Solutions.